Frequently Asked Questions
Please see some of our most frequently asked questions.
ORDERS SHIPPING
How long will it take to ship my order?
All orders are processed Monday - Friday only (excluding public holidays). We ship all orders within 3 days of receiving your order confirmation, provided the selected item(s) are in stock. Should the item(s) not be in stock, we will inform you via email within 48 hours after receipt of order confirmation.
The estimated delivery time is 8-15 days, depending on your location. Once your order has been shipped, you can check your order status on our website.
What currency do you use?
All the prices on our website page are based on RMB and can be indicated in EUR, GBP, IDR, AUD, NZD, ANG, SGD.
Can I change my delivery address?
Please check "Order Details" in your account to see if you can change your delivery address, or email our customer service team at ammorisjewellery@gmail.com. If your item has already shipped, you may not be able to change your delivery address.
Have a question about an order?
Contact Ammorisjewellery@gmail.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our emails
For Access member discount benefits, sign up for a Ammoris account.
CLEAN & CARE
Can I swim/ shower with my jewelry on?
We recommend always removing your jewelry before swimming, bathing, doing household chores or other strenuous activities, exercising or when using abrasive cleaners. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals in particular, will dull if exposed to chlorine or salt water.
How do I care for and clean my Ammoris jewelry?
We want you to look and feel amazing in our jewelry and help you keep it in great condition, for its energy and vibration to last. Follow these tips to keep your jewelry looking great and to increase its longevity.