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FAQ (Frequently Asked Questions)

Please see some of our most frequently asked questions.

ORDERS SHIPPING

• How long will it take to ship my order?

All orders are processed Monday - Friday only (excluding public holidays). We ship all orders within 3 days of receiving your order confirmation, provided the selected item(s) are in stock. Should the item(s) not be in stock, we will inform you via email within 48 hours after receipt of order confirmation.

The estimated delivery time is 8-15 days, depending on your location. Once your order has been shipped, you can check your order status on our website.

• What currency do you use?

All the prices on our website page are based on RMB and can be indicated in EUR, GBP, IDR, AUD, NZD, ANG, SGD.

Can I change my delivery address?

Please check "Order Details" in your account to see if you can change your delivery address, or email our customer service team at ammorisjewellery@gmail.com. If your item has already shipped, you may not be able to change your delivery address.

• Have a question about an order?

Contact Ammorisjewellery@gmail.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.

How do I find out about the latest promotions?

To stay updated on exclusive promotions, new in and early sale access, sign up to our emails

For Access member discount benefits, sign up for a Ammoris account.

CLEAN & CARE

• Can I swim/ shower with my jewelry on?

We recommend always removing your jewelry before swimming, bathing, doing household chores or other strenuous activities, exercising or when using abrasive cleaners. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals in particular, will dull if exposed to chlorine or salt water.

• How do I care for and clean my Ammoris jewelry?

We want you to look and feel amazing in our jewelry and help you keep it in great condition, for its energy and vibration to last. Follow these tips to keep your jewelry looking great and to increase its longevity.

💖At Ammoris, we're on a mission to inspire every ladies confidence and champion self-expression.We make beautiful high-quality trendy jewelry for every women, all products are hand-crafted, reflecting the persistent pursuit of excellent craftsmanship. They are ideal accessories for those who pursue quality and art.

💃We believe that true beauty never escapes love and soul. When love becomes a dance, the soul begins to sing.

🎉The existence of each piece of jewelry is like the continuation of the soul. It is not an accessory, but a part of your emotions, your gentle, positive, individual and loving soul.

✨We focus on the production of all jewelry, dedicated to the durability of the product, and the bright colors are not easy to fade. Therefore, you can rest assured to choose our dainty earrings.

📞We provide 30 days worry-free after-sales service, if you have any questions or needs, you can contact us at Ammorisjewellery@gmail.com , we will provide help and support within 24 hours.

Cleaning and caring for your jewelry is easier than you might think. Our jewelry is handmade. Each piece carries our wishes for love, support and protection. 

All our jewelry is made from the highest quality materials and completed with an anti-tarnish finish. All jewelry is nickel free. Our jewelry is available in a variety of materials such as 925 silver, 18kt gold plated brass and 18kt gold vermeil. Gold-plated jewelry is made with a very thin layer of gold adhered to a base metal like silver or copper. 

We provide a box or storage bag for each piece of jewelry to facilitate your jewelry storage.

We want you to look and feel amazing in our jewelry and help you keep it in great condition, for its energy and vibration to last. Follow the tips below to keep your jewelry looking great and to increase its longevity.

Care tips:

• Always remove your jewelry before swimming, bathing, doing household chores or other strenuous activities, exercising or using abrasive cleaners.
• Gold-plated jewelry should be wiped down with a damp cloth after use to remove smudges and stains. It recommended to do a more thorough cleaning after exposure to alcohol, acids and sulfur compounds that could potentially cause the metals to tarnish and change their color.
• Remove lotions, make-up and soil from your hands before touching your gold-plated pieces and avoid direct contact with beauty products such as perfume, hairspray, lotions body oils and other cosmetics while wearing your favorite jewelry.
• If you need to clean your jewelry, we recommend using a mild soap, water and a soft bristled brush (such as toothbrush), rinse clean and pat dry with a soft cloth. DO NOT clean your jewelry daily as it can caused the gold plate to wear off faster and eventually tarnish in a short time.
• When your jewelry is not is use, we recommend storing it in an airtight plastic ziplock bag and put it inside the cloth bag provided with each purchase, avoiding tarnishing. In addition, store your jewelry separate from each other to minimize scratching and tangling.

Cleaning your jewelry

What you will need:

• Small bowl
• Piece of cloth or jewelry cloth
• Cotton ball
• Cotton swab
• Dishwashing liquid
• Warm water

Cleaning instructions

• Wipe Down Jewelry
  To remove body oils and soil, use a damp cotton ball or jewelry cloth to wipe down gold-plated jewelry after each use. Allow the pieces to briefly air-dry before storing
• Create a Cleaning Solution
  If the jewelry has visible soil or feels sticky or stained, we recommend cleaning it with a warm, soapy solution. Mix 1 cup of warm water, 1 cup of cold water, and 1 - 2 squirts of dishwashing liquid in a small bowl.
• Soak The Jewelry
  Place the jewelry in the cleaning solution and soak for about 5 minutes or longer. Clean only 1 - 2 pieces at a time to prevent the pieces from scratching.
• Tackle Embedded Soil
  For pieces that are intricately carved, we recommend using a cotton swab to remove any soil from small crevices and corners. Neve use a sharp tool (like a knife or paper clip) to remove the dirt because they can scratch away the gold plating.
• Rinse, Dry and Buff
  When the piece is clean, rinse the jewelry in warm water. Dry with a soft, lith-free cloth and buff genlty to return the shine. Et voila! Enjoy your sparkly clean jewelry piece! 💖
  
  Alternatively and for more presistent stains, use simple white toothpaste and a soft toothbrush to clean your jewelry pieces. Make sure to rinse with running water.